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Paperless with E-Statements
E-Statements FAQs
What is an E-Statement?
An E-Statement is an electronic version of your
statement available online via our Internet Branch on-line banking secure
site. You can view and print your statement right from your computer. Avoid the wait for traditional mail and ending
paper clutter.
What are the benefits of E-Statements?
Will my E-Statement look the same as my paper statement?
Yes,
your E-Statement will look exactly like your paper statement.
When can I view my
E-Statements?
Each time we prepare a
statement for an account that you have selected for E-Statements, we
will send you an email letting you know that it’s available for viewing
and or printing.
How do I save my
E-Statements for future reference?
You can save them right to your computer if you
wish; E-Statements will be stored for a total
of 24 months going forward from the first month
you receive your E-Statement. If you require
a statement that is not
available in your E-Statement history please contact your local branch
for assistance.
Can I access an
E-Statement for all my accounts?
Yes, with the exception
of your ABE credit card and HELOC (Home Equity Line of Credit)
statements.
Is there a charge for
E-Statements?
There is no charge. E-Statements are FREE!
How do I sign up for
E-Statements?
If you have
Internet Branch online banking with ABE simply sign in using your User
Name and Password. Once you are signed in click on the E-Statement
tab located on the bottom left side of the menu which will then take you
to a new page and a disclosure titled “AGREEMENT TO RECEIVE PERIODIC
STATEMENTS AND NOTICES ELECTRONICALLY". The final step is to read
the disclosure, enter your email address and hit accept. If you are not set up for
online banking you must complete a Internet Branch application. You can
complete an application at your local branch or
download an application and fax a
completed copy to 516 763-7555.
You will receive an email
with instructions on how to sign into Internet Branch. Once you are signed into
Internet Branch follow the above instructions.
Is my statement
information secure?
Yes, E-Statements offer
secure transmission of information through the Internet. Your statements
are stored behind firewalls and are transmitted to your internet
browser using 128-bit encryption. They can only be accessed with a
password you set up and know exclusively.
Will I need a password for my E-Statement?
The only password you will need is the one you use
to sign into our Internet Branch online banking system.
Is special software required to view my
E-Statement?
Yes. You will need an Adobe Acrobat Reader to view
your E-Statement; you can download the software for free from our
E-Statement page.
Will I be able to print my E-Statements?
Yes. Once you can view your E-Statement you will be
able to print your statement just like you print any document on your
computer.
What if I change my email address?
You can change your email address by signing into
Internet Branch and clicking on the E-Statement tab. Once you are on the
E-Statement page click on the Change my email address tab.
How long will it take to set up my E-Statement?
If you are already set up for online banking via
our Internet Branch it should take a few minutes to sign up for E-Statements. You will receive an email informing you when your next
statement is available for viewing.
Who should I contact if I can’t access my
E-Statement?
If you cannot access your E-Statement or forgot your
Internet Branch User name or Password please contact your local branch
for assistance.
How can I cancel my E-Statement?
You can easily switch back to a paper statement by
signing into Internet Branch and clicking on the E-Statements tab and then
clicking on “Switch me back to paper statements”.
You will receive paper statements beginning with
the next scheduled statement cycle.
If I have multiple
account numbers i.e. account #’s 1000, 1001, 1002, do I have to sign up
for E-Statements for each account?
Yes. In the example given you must sign up for each
account number separately. |