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Internet Branch
ABE's most technologically advanced service to our members which will make
your banking with ABE convenient, accessible and exciting.
Check images are now available online.
Just click on the blue check number next to the
transaction in your Share Draft account, wait a few seconds, then the image of
the check you wrote is displayed. The front and back of your check are
shown. There is also an option to print the check. There is no charge for
printing your own check from our already free Internet Branch.
With ABE Internet Branch and Billpayer you can access your account 24
hours a day, 7 days a week via the Internet to:
- Pay bills with a click of a button
- Make multiple payments on a single screen
- Schedule future and recurring payments
- Review recent transactions
- Print check images
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ABE Billpayer Customer
Service is available 24 hours a day, 7 days a week via telephone at (800)
780-9496 or the Online Message Center.
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The ABE Billpayer product is available your use from within
the Internet Branch. You may
click here to try the demo. We are confident that you will find our new
Billpayer product offers the reliability, flexibility, and ease of use many of
you have requested.
Go to
http://hb.abefcu.com
for Internet Branch
Enrollment Please read the "ABE Internet Branch
And Bill Payer Service Agreement" below for the full details on the programs,
then print, complete, sign, and fax the enrollment form to (516) 763-7555.
Internet Branch and Bill Payer Service Enrollment
Form (requires Adobe Acrobat Reader)
Members using Internet Branch
must now change their passwords at least once every 90 days.
To change your password, first log on to Internet Branch. Click the
'Change Password' button on the menu on the left and follow the instructions.
If you don't change your password in the 90 day period, you will automatically
be asked to change your password.
We are taking this step to help you to protect the privacy of your account
and to increase your safety from Identity Theft.
If you have any questions or difficulty changing your password, please
contact your local branch.
This Agreement is between ABE Federal Credit Union,
including any agent, independent contractor, designee, or assignee that
ABE Federal Credit Union may in its sole discretion involve in the
provision of Internet Branch (collectively "we", "us", "our" or "Bank")
and each consumer who has enrolled in our Internet Branch and any person
authorized by the consumer to access Internet Branch (collectively
"you", "your" or "yours").
You should refer to Appendix "A" of this Agreement for the meanings of
certain capitalized terms used throughout this Agreement. All references
to time of day in this Agreement refer to Eastern Standard Time.
By submitting an ABE Federal Credit Union Internet Branch First Time
User Registration, you are agreeing to the following terms and
conditions.
I. Setup and Use of Internet Branch
- Eligibility and
Registration.
In order to use Internet Branch you must have a Checking Account
with us. When you register for Internet Branch you will be asked to
designate a Primary Checking Account and select a unique access
code. Your access code is confidential and should not be disclosed
to third parties. You should keep your access code in a secure
location. Any person having access to your credit union account no.
and access code will be able to access the Internet Branch and
perform all transactions, including reviewing Account information
and making transfers to other Accounts and to other persons. You
acknowledge that no person from the credit union will ever ask you
for your access code.
- Access.
Internet Branch is generally accessible twenty-four (24) hours a
day, seven (7) days a week. However, Internet Branch may be
temporarily unavailable due to record updating or other maintenance
or technical difficulties. In addition, access to Internet Branch is
made available to you as the result of a license agreement between
us and Online Resources Corporation ("Online Resources"). Therefore,
any interruption of service or access caused by Online Resources may
also prevent you from using Internet Branch. We reserve the right to
modify, suspend, or terminate access to the Internet Branch at any
time (for any reason) without notice to you or refund of fees you
have paid.
- Equipment and Software
Requirements.
To use Internet Branch you need a computer with a modem, an Internet
service provider and a Web browser [such as Netscape Navigator® or
Microsoft Internet Explorer® (Version 4.0 or higher)]. You are
responsible for the set-up and maintenance of your home computer and
modem.
II. Features of Internet Branch
- Account Access.
You can use Internet Branch to access one primary checking account
for bill pay. Internet Branch offers the following features:
- Viewing of Account balances and online
transactions
- Bill Payment.
These features are limited to the extent noted elsewhere in this
Agreement and are subject to the terms and conditions contained in
the various agreements governing your Accounts. You should refer to
these agreements for restrictions and service charges.
- Bill Payment.
- Payee Designations and Limitations.
When you maintain a Payee list, you are electing to utilize the
Bill Payment feature of Internet Branch. You may utilize the
Bill Payment feature to make payments to a maximum of 45 Payees.
No single payment to a Payee may exceed $9,999.99. You are
required to provide us with the name and address of the Payee,
your account number with that Payee and any other information we
require to properly debit your Primary Checking Account with us
and remit payment to the Payee. We may refuse to allow you to
designate a particular Payee or class of Payees. Currently, you
are prohibited from designating a federal, state or local
governmental or tax unit as a Payee. You are also prohibited
from using Bill Payment to settle securities transactions, to
make court-ordered payments, child or spousal support payments,
or payments to a Payee located outside of the United States. All
Bill Payments are made in U.S dollars. We reserve the right to
refuse to honor a Bill Payment request that reasonably appears
to us to be fraudulent or erroneous.
- Scheduling Bill Payments.
In many cases, your Bill Payment will be electronically
delivered to the Payee within two (2) business days of the start
date you have selected. However, some Payees are unable or may
choose not to accept electronic payments. In these cases, a
check will be sent to the Payee using the U.S Postal Service. A
Bill Payment that must be mailed can take up to five (5)
business days to be delivered to the Payee. You must allow
sufficient time (2 or 5 business days, depending upon how the
payment will be remitted) for us to receive your Bill Payment
request and process it so that the funds can be delivered to the
Payee before the payment due date, excluding grace periods. (For
mortgage payments, you must schedule your payments on or before
the actual due date of your payment,
excluding
any grace period that your mortgage may provide). If you do not
allow sufficient time for a payment to be made, you assume full
responsibility for all late fees, finance charges, and any other
actions taken by the Payee. When you add a Payee, we may contact
the Payee to verify the information you have provided and the
payment instructions. You will not be able to schedule a start
date for a Bill Payment to a Payee until verification is
completed (as noted by display of "Available" on your Bill
Payment status field). Verification of a Payee can take up to
ten (10) business days.
- Processing Bill Payments.
1. "Future." If I designate a Bill Payment
as a "Future" transaction, I may request that the transaction be
made on a future date that I may designate up to 364 days in
advance of the Scheduled Initiation Date. Sufficient funds must
be available by midnight of the night before the Scheduled
Initiation Date, but will be deducted from my designated account
on the Scheduled Initiation Date. "Future" transactions may be
canceled or changed until 12:00 midnight of the night before the
Scheduled Initiation Date.
2. "Recurring." If I
designate a Bill Payment as a "Recurring" transaction, I may
request, and the ABE Federal Credit Union will use, a Scheduled
Initiation Date that reoccurs on a specified regular basis (i.e.
weekly, bi-weekly, monthly, etc). I will designate a "start" and
"end" date. Sufficient funds must be available by midnight of
the night before the Scheduled Initiation Date, but will be
deducted from my designated account on the Scheduled Initiation
Date. "Recurring" transactions may be canceled or changed until
12:00 midnight of the night before the Scheduled Initiation
Date.
- Inability to Process Bill Payments Due to
Insufficient or Uncollected Funds.
We will attempt to notify you if a Bill Payment is not processed
because there are insufficient or uncollected funds in your
Primary Checking Account on the day the transaction is scheduled
to occur. We shall not be responsible if we are unable to reach
you, whether or not this is due to events beyond our control.
You are responsible for making us aware of any changes in your
current mailing address and home or business telephone numbers.
In all cases, you are responsible for either making alternate
arrangements for the Bill Payment or rescheduling the Bill
Payment through Internet Branch.
- Stopping Future or Recurring Bill Payments.
To stop a Future or Recurring Bill Payment, you must select the
Bill Payment option on Internet Branch's navigation bar and
choose and complete the Delete Payments option in the Bill
Payments Window. (Detailed instructions are found in the online
Help of Internet Branch.) If you need assistance in stopping a
Future or Recurring Bill Payment, you can call us at (800)
780-9496.
- Authorizations
and Provisions Applicable to Bill Payment
- Authorization to Deviate from Bill Payment
Instructions.
From time to time we may receive instructions from a Payee that
directs us, in order to ensure the timely processing of your
payment, to send your payment to an address other than the one
that you provided us, or that directs us to make your payment
electronically rather than by check, to an account owned by the
Payee at another financial institution. You authorize us to
follow those instructions, to help ensure that your payment is
received by the Payee and promptly credited to your account with
the Payee.
- Reversing Entries to Make Corrections.
You authorize us to initiate any reversing entry or reversing
file, and to debit your account with us or an account maintained
elsewhere, in order to correct any mistaken entry.
- Information Disclosure.
You authorize us to disclose information to third parties about
you or your Accounts and the Bill Payments you make when it is
necessary to verify or complete Bill Payments or to resolve a
problem relating to a Bill Payment . Disclosure of information
for other purposes shall be made in accordance with "Our Privacy
Policy." (The document "Our Privacy Policy" is displayed
immediately after this Agreement.)
- Termination of Primary Checking Account.
Your access to Bill Payment will be suspended or terminated
automatically if your Primary Checking Account is closed, or
access to your Primary Checking Account is restricted for any
reason. If you would like to change your selection of a Primary
Checking Account, you must notify us by calling one of our
branches.
- Overdraft Protection.
Any Personal Overdraft Protection that you have obtained for a
Linked Account will be accessible using Internet Branch
transactions.
- Custodians.
Custodians under UTMA certify that any funds withdrawn for Bill
Payment from an Account are being used for the benefit of the
Minor named on the Account and that they will hold the Bank
harmless from any and all liability with respect to such
transactions.
- Acceptance of Terms
and Conditions.
You agree to comply with the terms and conditions set forth in this
Agreement and that such documents may be amended from time to time.
You understand and agree that by requesting Internet Branch Service,
you are authorizing ABE Federal Credit Union, and any agent,
independent contractor, designee, or assignee that ABE Federal
Credit Union may in its sole discretion select to conduct online
banking transactions (including bill payment transactions that you
may request) on your behalf. You authorize ABE Federal Credit Union
to charge your account for providing Internet Branch Internet
Banking Service.
III. Statements.
A monthly account statement will be provided to
you for any Account that has had a Bill Payment occur during the monthly
cycle. In any case, you will receive a statement for your statement
Accounts at least quarterly.
IV. Fees.
You should note that depending on how you
access the Internet Branch you may incur charges. These include:
- Normal cycle service fees and service
charges
- Internet service provider fees.
For savings accounts (with or without
check-writing privileges), you may also incur an excess transaction
fee for each transfer made through Internet Branch that exceeds the
number of limited transfers permitted by Federal regulations each
statement cycle. These fees are described in your deposit account
agreement.
V. Parties´ Responsibilities.
- Your Rights and
Responsibilities.
- Authorized Use of Services by Other
Persons.
You are responsible for keeping your access code and Account
data confidential. We are entitled to act on instructions
received using your access code, and you agree that the use of
your access code will have the same effect as your signature
authorizing the transaction(s). If you authorize other persons
to use your access code in any manner, your authorization will
be considered unlimited in amount and manner until you have
notified us by calling (516) 763-7514 or sending a message to
our Member Service Department using the Internet Branch "Secure
Mail" function that you have revoked the authorization. You are
responsible for any transactions made by such persons until you
notify us that transactions by that person are no longer
authorized and we have a reasonable opportunity to act upon your
notice and change your Password.
- Reporting Unauthorized Transactions.
You should notify us immediately if you believe your access code
has been lost or stolen or that someone has transferred or may
transfer money from your Account without your permission or if
you suspect any fraudulent activity on your Account. To notify
us, call (516) 763-7503 or contact us by sending a message to
our Member Service Department using Internet Branch "Secure
Mail" function.
- Consumer Liability for
Unauthorized Transactions.
NOTE: Federal law requires that if you believe your access
code has been lost or stolen, and you tell us within two (2)
business days after you learn of the loss or theft, you can lose no
more than $50 if someone used your access code without your
permission.
Please tell us AT ONCE if you believe your access code has been lost
or stolen. Telephoning us at (516) 763-7503 or sending a message to
our Member Service Department through the Internet Branch "Secure
Mail" function are the best way(s) of keeping your possible losses
down. If you do not notify us promptly, it is possible that you
could lose all the money in your Account (plus your maximum line of
credit available through any Personal Overdraft Protection you
maintain with us). If you tell us within two (2) business days, you
can lose no more than $50 if someone used your Password without your
permission.
If you do NOT tell us within two (2) business days after you learn
of the loss or theft of your access code, and we can prove that we
could have stopped someone from using your access code without your
permission if you had told us, you could lose as much as $500.
Also, if your statement shows Transfers that you did not make, tell
us at once. If you do not tell us within sixty (60) days after the
FIRST statement showing such a Transfer is mailed to you, you may
not get back any money you lost after the sixty (60) days, if we can
prove that we could have stopped someone from taking the money if
you had told us in time. Your role is extremely important in the
prevention of any wrongful use of your Account. You must promptly
examine your Account statement upon receipt. If you find that your
records and ours disagree, your must call (516) 763-7503 or write us
at:
ABE Federal Credit Union
Electronic Banking Services Department
7-11 Front Street
Rockville Centre, NY 11570
If a good reason (such as a long trip or a hospital stay) kept you
from telling us, we may extend these time periods.
Resolving Errors or Problems.
If you think your statement is wrong or if you need more information
about a Transfer listed on the statement, contact us by telephone at
(516) 763-7503 or write us as soon as you can at:
ABE Federal Credit Union
Electronic Banking Services Department
7-11 Front Street
Rockville Centre, NY 11570
We must hear from you no later than sixty (60) days after we sent
the FIRST statement on which the problem or error appeared. When you
contact us, our representative will need to know the following
information:
- your name and Account number;
- a description of the error you are unsure
about, and an explanation of why you believe it is an error or
why you need more information; and
- the dollar amount of the suspected error.
If you tell us orally by contacting (516) 763-7503 we may require
that you send us your complaint or question in writing within ten
(10) business days. We will tell you the results of our
investigation within ten (10) business days after we hear from you
and will correct any error promptly. If we need more time, however,
we may take up to forty-five (45) days to investigate your complaint
or question. If we decide to do this, we will credit your Account
within ten (10) business days for the amount you think is in error,
so that you will have the use of the money during the time it takes
us to complete our investigation. If we ask you to put your
complaint or question in writing and we do not receive it within ten
(10) business days, we may not credit your Account. We will tell you
the results within three (3) business days after completing our
investigation. If we decide that there was no error, we will send
you a written explanation. You may ask for copies of the documents
that we used in our investigation.
- The Bank's Responsibilities
& Limitations on Responsibilities.
If we do not complete a bill payment from your Account or cancel a
bill payment as properly requested on time and in the correct amount
according to our Agreement with you, we are liable for your losses
or damages. However, as noted in the next paragraph, there are some
exceptions. We will not be liable, for instance:
- if, through no fault of ours, you do not
have enough money in your Account to make the bill payment;
- if the bill payment would go over the limit
on your Personal Overdraft Protection;
- if the funds in your Account were attached
or the bill payment cannot be made because of legal restrictions
affecting your Account;
- if the system was not working properly and
you knew about the breakdown when you started the bill payment;
- if circumstances beyond our control (such
as an interruption of telephone service or telecommunication
facilities, or a natural disaster such as a fire or flood)
prevent the bill payment, despite reasonable precautions that we
have taken;
- if you have not provided us with complete
and correct Bill Payment information, including without
limitation the name, address, account number and payment amount
for the Payee on a Bill Payment;
- if the estimate of time you allow for
delivery of a Bill Payment to a Payee is inaccurate, delays in
mail delivery, changes in the address of a Payee or account
number, or the failure of a Payee to account correctly for or
credit a Bill Payment in a timely manner;
- if you have not properly followed the
instructions for using Internet Branch;
- any errors or failures from any malfunction
of your computer or any computer virus or other problems related
to your computer equipment used with Internet Branch.
- any error, damages or other loss you may
suffer due to malfunction or misapplication of any system you
use, including your browser (Netscape Navigator®, Microsoft
Explorer®, or otherwise), your Internet service provider, your
personal financial management or other software (such as
Quicken® or Microsoft Money®), or any equipment you may use
(including your telecommunications facilities, computer hardware
and modem) to access or communicate with Internet Branch; or
- there may be other exceptions stated in our
Agreement with you.
VI. Warranties of Fitness and Merchantability.
NEITHER WE, NOR ANY OF OUR SUBSIDIARIES NOR ANY
INFORMATION PROVIDERS MAKE ANY WARRANTY, EXPRESS OR IMPLIED, TO YOU
CONCERNING EQUIPMENT, BROWSERS OR OTHER SERVICES INCLUDING, BUT NOT
LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR
PURPOSE OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, UNLESS DISCLAIMING
SUCH WARRANTY IS PROHIBITED BY LAW.
VII. Consumer Privacy.
Except as otherwise provided in this
Agreement, information about you and your Accounts will be disclosed
only in accordance with "Our Privacy Policy." (The document "Our
Privacy Policy" is displayed immediately after this Agreement.)
VIII. Termination.
You are responsible for complying with all the
terms of this Agreement. We can terminate your access to Internet
Branch under this Agreement without notice to you if you do not pay
any required fee when due, if you do not comply with this Agreement
or the agreements governing your deposit accounts, or if your
deposit account is not maintained in good standing. We may also
terminate your access to Internet Branch if you do not sign on to
the Internet Branch or do not have any Transfer or Bill Payment
scheduled through the Internet Branch during any consecutive twelve
(12) month period.
You may terminate your access to Internet
Branch by calling (516) 763-7514. Your termination of your
Internet Branch will automatically terminate any pending payments.
IX. Changes in Terms and other Amendments.
We may add, delete or amend terms, conditions
and other provisions (including fees and charges) described in this
Agreement at our discretion. We will notify you in the manner
required by applicable law. In the event the notice of change is not
subject to a legal or regulatory requirement, we reserve the right
to notify you by e-mail or by posting the change on our Website. You
are bound by such change if you use Internet Branch after the
effective date of the notice.
X. Other Provisions.
- Electronic Notice
Internet Branch "Secure Mail" (provided on the Internet Branch
pages) is secure mail that you may use to compose and send messages
concerning only Internet Branch Internet Banking transactions to our
Customer Service Department. (If you select the E-mail function on
our ABE Federal Credit Union Website - and not Internet Branch Mail
- the E-Mail communication that you send will be launched via your
E-Mail software program and, as a result, will not be secure. )
There may be times when you need to speak with someone immediately.
In these cases, do not use Internet Branch "Secure Mail."
Instead, call us at (516) 763-7503.
- Hours of Operation
Our representatives are available to assist you from 9:00am to
5:00pm EDT weekdays by calling (516) 763-7503.
- Geographic Restrictions
The Internet Branch described in this Agreement is solely offered to
citizens and residents of the United States of America residing in
the United States of America. Citizens and residents may not be able
to access the Internet Branch outside the United States of America.
- Limitation of Liability
By using ABE Billpayer, you acknowledge that we specifically
disclaim any liability (whether based in contract, tort, strict
liability, or otherwise associated with any viruses which may infect
a user's computer) including any direct, indirect, incidental,
consequential, or special damages arising out of, or in any way
connected with, your access to or use of the ABE Billpayer site
(even if we have been advised of the possibility of such damages).
- Governing Law
This Agreement shall be governed by and construed in accordance with
the laws of New York, without regard to New York conflict of law
provisions. Your existing Account relationships shall continue to be
governed by and construed in accordance with the laws as disclosed
in such Account agreements.
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| Appendix "A" to |
Account means a deposit account (except Ineligible Accounts)
that you maintain with us for personal, family or household use.
Account Access means your ability to access balance and
transaction information, transfer funds between deposit accounts, or
engage in bill payment via personal computer.
Account Agreement means this Agreement, and the agreement
between you and us that governs the use of your Account, including
deposit account agreements, funds availability and electronic fund
transfer disclosures, and the schedule of fees and charges provided to
you at account opening, all as shall be amended from time to time.
Bill Payment means the Internet Branch feature that allows
you to pay funds to designated Payees based upon your instructions to us
via a personal computer.
Business Day means every weekday that we are open for
business, except federal or state banking holidays.
Checking Account means a Basic Checking or Super or Super
Plus Checking Account.
Electronic means electrical, digital, magnetic, wireless,
optical or electromagnetic technology, or any other technology that
entails similar capabilities.
Ineligible Account means an Account that is not eligible to
be linked to Internet Branch because of: (i) the manner in which the
Account is maintained (for example, a court-ordered guardian Account),
(ii) the legal status of the account (for example, an account where one
of the account owners is deceased or the balance of which is restrained
due to legal process), or (iii) account type (for example, a Minor
Savings Account.)
Linked Accounts means Accounts that are accessible through
Internet Branch.
Internet Branch shall mean the features and services
available to you using Internet Branch Service.
Access Code means the access code that you designate for
first time access to Internet Branch.
Payee means any individual, financial or educational
institution, company, merchant or other business entity we allow you to
make Bill Payment to using Internet Branch.
Primary Checking Account means the Checking Account that you
have authorized us to debit in order to make a Bill Payment to a Payee.
Transfer means an electronic banking transaction. |
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